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Olivet College
SAS - Feedback Form
Student Services Feedback
1. I am:
Please choose one...
A current Student
A prospective student
A parent of a current student
A parent of a prospective student
Other
2. Thinking about your last communication with Student Services, how did you contact the office?
Please choose one...
Email
In-Person
Phone
3. If your last visit to Student Services was by telephone, did you encounter any difficulty contacting the office?
Yes
No
If Yes
Please indicate the reason for this difficulty.
Please choose one....
Persistent busy signal
On hold for too long
Got lost in the recorded message
Too difficult to reach a person
Referred to wrong person
4. If you have ever left a voicemail message for Student Services, was your call returned in a timely manner?
Yes
No
5. During your most recent in-person visit to Student Services, how long did you have to wait before speaking with a front counter service representative?
Please Choose one...
1-5 minutes
6-10 minutes
11-15 minutes
Longer than 15 minutes
6.
Were you greeted in a polite and courteous manner?
Yes
No
7.
Thinking about your last visit with Student Services, please rate the following aspects of your experience:
Quality of service provided
Please choose.....
Excellent
Good
Average
Poor
Level of knowledge and competency
Please choose.....
Excellent
Good
Average
Poor
Courtesy
Please choose.....
Excellent
Good
Average
Poor
8. Why did you last contact Student Services?
Please choose one....
General Information
Checking on status of financial aid
Turning in required documents/forms
Assistance with completing forms
9. Did you obtain the information you needed?
Yes
No
10. What time did you contact Student Services?
Please choose one...
8:30 -10:30 AM
10:30 AM - 12:00PM
12:01 - 2:00PM
2:01 - 5PM
After Hours
11. Student Services Forms are easy to complete.
Please choose one....
Strongly agree
Somewhat agree
Neutral
Strongly Disagree
Not Applicable
12. What additional services would you like to see offered?
None
Money Management Workshops
Credit Management Workshops
Debt Management Workshops
Scholarship Search/Application Workshops
Loan Consolidation Workshops
Increased Availability of Information on the Web
13. Would you like a Financial Aid Officer or Customer Service Specialist to contact you about your visit? (Please provide contact information)
Yes
No If yes - C
ontact me at
14.
Additional Comments:
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