Student Services Feedback - Main View | SAS - Feedback Form

1. I am:

2. Thinking about your last communication with Student Services, how did you contact the office?

3. If your last visit to Student Services was by telephone, did you encounter any difficulty contacting the office?

YesNo If Yes Please indicate the reason for this difficulty.

4. If you have ever left a voicemail message for Student Services, was your call returned in a timely manner?

Yes No

5. During your most recent in-person visit to Student Services, how long did you have to wait before speaking with a front counter service representative?

6. Were you greeted in a polite and courteous manner? Yes No

7. Thinking about your last visit with Student Services, please rate the following aspects of your experience:

Quality of service provided

Level of knowledge and competency

Courtesy

8. Why did you last contact Student Services?

9. Did you obtain the information you needed? Yes No

10. What time did you contact Student Services?

11. Student Services Forms are easy to complete.

12. What additional services would you like to see offered?

13. Would you like a Financial Aid Officer or Customer Service Specialist to contact you about your visit? (Please provide contact information)

Yes No If yes - Contact me at

14. Additional Comments::